Our simple and friendly terms of service

(Please note that these terms apply to customers of Poolsyde, as well as the lovely customers we serve through our partners at PAAR Pools, Pool Sharks and Paradise).

At Poolsyde we believe that full transparency is key to every great relationship; none more so than that between a service company and our beloved customers.

Because of that, there are no contracts, no legally binding agreements, and no hidden smallprint. As a customer all we ask is that you agree to these respectful terms, and in return we promise you we’ll do everything we can to take good care of your pool, as outlined below:

As our customer, you agree to:

  • Pay a monthly subscription fee within 30 days of the monthly “anniversary” of your first service (for example, if your first service was on the 1st of the month, your monthly subscription will be due within 30 days of the 1st of every month thereafter);

  • If you’re unable to pay within the 30 days, please let us know so that we can support you with alternative temporary payment terms;

  • Ensure that we’re able to safely gain access to your pool and pool equipment on each visit (for example by providing us codes for gates, lock boxes etc, as required, and registering us with any security or concierge desk at your premises, and controlling any pets, no matter how cute they are, when we’re on your property);

  • Give us 30 days notice should you wish to cancel your services (although we hope you don’t!);

  • Keep the water level in your pool at least an inch above the bottom of your pool’s skimmers (although we’ll top it up if needed, too) and/or;

  • Have a hosepipe with a timer switch that enables its water supply to be turned off after a programmable number of hours, OR agree for us to supply one to you for a fee (currently $20), OR agree for us to rent one to you on an as-needed basis;

  • Understand that sometimes we may need to change the time of the week of your scheduled service due to weather disruption, holidays or circumstances beyond our control.

As your service provider we promise to:

  • Visit your pool 48-50 times per year - approximately every week;

  • On each visit to:

    • Thoroughly check the chemical balance of the water in your pool, and add chemicals including but not limited to chlorine, in order to keep the water at a safe and comfortable level;

    • Inspect your pool’s filter system to ensure it’s working well, and advise you of any issues;

    • Clean your filter media (cartridge or sand system) as required, which for most pools is every 4-5 weeks;

    • Inspect your pool’s pump system to ensure it’s working well, and advise you of any issues;

    • Clean your pool’s skimmers and baskets, the pool walls, floor and tile, including steps;

    • Vacuum debris from the pool as needed, and skim the water surface to remove foreign objects including but not limited to insects and leaves;

    • Top up your pool’s water level using your hosepipe and a hosepipe timer switch which will cut off after we leave your home;

    • Leave your pool deck in a tidy condition;

    • Send you a report outlining the services we’ve performed by SMS and/or email, unless you’ve opted out;

  • Let you know as soon as possible (by SMS/email) of any disruption to your weekly service;

  • Give you at least 30 days’ notice (by SMS/email) if we need to adjust your subscription fee;

  • Never to sell your data, or share it with other companies.

Some general notes:

  • Poolsyde is the trading name of Poolsyde LLC, a Certified Pool Operator registered in the state of Florida (document number L24000040846) and licensed in Orange County;

  • Your subscription fee includes general cleaning, maintenance and chemical service, but does not include repairs to any equipment - although we’ll be very happy to support you with any repairs or replacements at incredibly competitive rates;

  • Your subscription fee includes regular cleaning of your filter media, but does not include replacement of the filter media, which we’ll need to do from time to time;

  • When it’s time to change out your filter we’ll work with you to co-ordinate the best time, and leverage our partnerships to get you the best possible deal on the supply and installation of the most appropriate filter for your equipment;

  • Pool service is an awesome business to be in, but profit margins are incredibly small, so we do appreciate your patience if we need to adjust your services at any point in time;

  • We’re happy to accept almost any method of payment, however, as a business running at low margins we extend an extra thanks to customers who do not pay by check. If you prefer to pay by check, due to the additional administrative involvement of processing them, please kindly allow us 3-4 weeks to cash it;

  • If you’re unable to pay your bill within 30 days, our friendly grace period will kick in for a further 30 days. However after the grace period, unless we’ve agreed otherwise, we’ll need to pause our visits to your pool until you’re able to settle up in full.

OUR SIMPLE “REFER A FRIEND” TERMS

When a friend using a referral code signs up for a monthly pool service subscription with us:

  • The referrer (existing customer) will receive 50% off their next monthly invoice (or the month after that if their friend signs up less than two working days before the referrer’s invoice date);

  • The friend (new customer) will receive 50% off their second monthly invoice;

  • There are no contracts, but we do politely ask that friends stick with us for at least three months - or, preferably, forever!

  • All of the above friendly terms of service apply.

    There’s no limit to the number of friends an existing customer can refer using their referral code, but we can’t apply more than one 50% off credit to any one months’ subscription. If multiple friends sign up with us in the short timeframe, the referrer’s 50% discounts will be applied to the next available consecutive month’s subscription.

COMPETITION TERMS

From time to time we run giveaways on our social channels, offering small token incentives to help promote our services, and these are the relevant terms that apply:

  • No purchase is necessary; anyone aged 21 or over is welcome to enter;

  • No specific skill or expertise is required, although from time to time we may ask entrants to share some tips, advice or anecdotes;

  • Entrants posting on our social channels should be aware that they are posting in a publicly accessible space and their username, handle, nickname, avatar and profile information may be visible to others;

  • Entrants should refrain from using offensive, defamatory, discriminatory or lewd language on our social channels;

  • By “social channels” we mean sites and apps including Facebook, X, Instagram, Bluesky and TikTok;

  • Opening and closing dates for any giveaway will be clearly posted on the social channel on which the competition is advertised, with all times being in US Eastern local time;

  • Where a prize is offered, we will provide it to the winner within 30 days of the closing date, wherever possible;

  • We will contact winners via a private message on the social channel on which the competition is entered, however if no reply is received from them within 30 days of the message we will deem them to have forfeited any prize;

  • Entrants agree that we may use their names and/or photographs, if relevant, in promotional content;

  • Winners will be selected randomly.